Who are the involved parties in this process?

An estimator from our team assesses your client’s contents, advises you on how we can serve you, and receives your work authorization. Your estimator will be your primary point of contact with us. A project manager, who oversees in-house management of customer jobs, is also assigned to you. Your project administrator works in tandem with the estimator to maintain effective workflow management. If your estimator is not available, please call our office and ask for your project administrator.

How do you determine which items can be restored?

During the initial assessment, Blue Kangaroo Packoutz of Greater Louisville technicians evaluate each item’s material, damage type, and replacement value. Salvageable items are prioritized for specialized contents cleaning and repair, while non-restorable items are documented for insurance purposes.

What happens if certain items are beyond repair?

While our team strives to restore all salvageable items to their pre-loss condition, we compile a total loss inventory of all unsalvageable items to help streamline the claims process. During the cleaning process, we sometimes discover that certain items are not salvageable. These items are swiftly added to the Total Loss Inventory report for insurance purposes.

Does the insured or the insurance company pay for this?

Most homeowners’ and renters’ insurance policies cover restoration services. Blue Kangaroo Packoutz of Greater Louisville works closely with insurance providers and other involved parties to help simplify the claims process.

Blue Kangaroo Packoutz of Greater Louisville Provides Personalized Care Every Step of the Way

As contents professionals who are entrusted with some of the most cherished and valued items that our Louisville, Fort Knox, and Shelbyville neighbors own, we understand that customers turn to us during a time when they need our services most. From soot-damaged family heirlooms to water-damaged documents that keep businesses running, you can count on Blue Kangaroo Packoutz of Greater Louisville to handle everything with the specialized care it deserves.

Insurance Agents

After disaster strikes, it may be tempting for your clients to assume their damaged belongings are beyond repair. However, this often isn’t the case. Blue Kangaroo Packoutz of Greater Louisville works with insurance adjusters, agents, and TPAs to help save time and money while restoring sentimental value.

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Property Managers

Whether you manage large commercial properties or small apartments or homes, you can turn to Blue Kangaroo Packoutz of Greater Louisville for all your contents restoration and management needs. When you do, your property restoration partner can begin restoring the affected units more quickly.

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Contractors

After disaster strikes, restoration contractors and construction companies are eager to get to work making structural repairs. Our contents management professionals at Blue Kangaroo Packoutz of Greater Louisville take care of the contents so you can focus on what you do best: restoring the affected home or property.

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Homeowners

We work with your insurance provider to help save time and money while restoring sentimental value and peace of mind. We deliver the highest quality service combined with unmatched craftsmanship, precision, and care to keep the restoration process as easy and stress-free as possible.

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What Our Customers Say

Blue Kangaroo Packoutz is the largest dedicated contents restoration company in the United States, and has an overall Google rating of 4.8 stars.

Typically Asked Questions

Since the contents restoration process can raise a lot of questions, here are answers to some of the most common queries we receive.

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An estimator from our team assesses your client’s contents, advises you on how we can serve you, and receives your work authorization. Your estimator will be your primary point of contact with us. A project manager, who oversees in-house management of customer jobs, is also assigned to you. Your project administrator works in tandem with the estimator to maintain effective workflow management. If your estimator is not available, please call our office and ask for your project administrator.
During the initial assessment, Blue Kangaroo Packoutz of Greater Louisville technicians evaluate each item’s material, damage type, and replacement value. Salvageable items are prioritized for specialized contents cleaning and repair, while non-restorable items are documented for insurance purposes.
While our team strives to restore all salvageable items to their pre-loss condition, we compile a total loss inventory of all unsalvageable items to help streamline the claims process. During the cleaning process, we sometimes discover that certain items are not salvageable. These items are swiftly added to the Total Loss Inventory report for insurance purposes.