Step One: Initial Assessment
With Blue Kangaroo Packoutz, you can look forward to incredible attention to detail from the very start. During our preliminary assessment stage, a Blue Kangaroo Packoutz representative will meet with the insurance adjuster and insurer to assess the damage to all impacted contents. This allows us to evaluate and determine which items can and cannot be salvaged.
All parties involved will be informed of the scope of the restoration as well as an estimated timeline for the process. A more detailed plan of action will be explained when the contents have arrived at our facility. For you and your customers, it means that from the beginning, you’ll know what to expect with our cleaning and restoration process.

Step Two: Packout & Inventory
The last thing you want is for your customers’ items to get lost or damaged in the cleaning and restoration process. That’s never a worry with Blue Kangaroo Packoutz. We take the utmost care early on to track, transport, and store belongings while they’re with us. It doesn’t just mean peace of mind for you and your customers—it also allows for a more seamless packout and packback.
Items that are suitable for cleaning and restoration are thoroughly inventoried by room and location, which includes barcoding, digital photography, and entering each item into our electronic catalog system. Items are then carefully packed using new packaging materials, professionally loaded, and transported to our facility for processing.
Step Three: Processing
When items arrive at our facility, we re-inventory and check-in all contents from the job to ensure accurate tracking within the warehouse. This additional safeguard allows us to deliver the attention of detail we’re famous for while ensuring we know exactly where every item is located at all times.
At this point, our team will also calculate time and materials needed for restoration to give you and your customers a final estimate. It’s this kind of clear, upfront communication you can always count on during our cleaning and restoration process.
Step Four: Storage
Blue Kangaroo Packoutz stores items in secure vaults or in designated areas of our warehouse to avoid mix-ups and cross-contamination with other jobs. Your customers’ items are safe and secure in our climate-controlled facility while they wait for production and/or packback. Our sophisticated digital inventory software ensures that each piece can be located at any time in our facility.
We also offer on-site storage upon request. This allows items to be stored at your location, safeguarded by our advanced security systems. While we recommend transporting items to our warehouse for cleaning and restoration, we understand that on-site storage may be preferred by your customers. At Blue Kangaroo Packoutz, we’ll always go the extra mile to provide solutions that work for you and your customers alike.
Step Five: Production
At Blue Kangaroo Packoutz, we provide contents restoration for an extensive array of personal possessions, including electronics, artwork, antiques, textiles, and more. This process typically occurs after belongings have been brought to our warehouse. Items are moved to various cleaning and restoration stations during production to receive the specialized cleaning, drying, odor removal, reupholstery, refinishing, restoration, and recovery they need.
Our team will use proprietary methods, cutting-edge technology, and even specialist care and expertise for effective results. In many cases, we’re able to restore items that may seem damaged beyond repair. Again, items are accounted for in our digital inventory system at every stage of production. Once contents restoration is complete, items remain in secure storage until all structural repairs have been completed at the damaged property.
Step Six: Packback
(Move Back, or Delivery)
The packback process is essentially the reversal of the packout process and occurs once a property is restored and ready for use again. To keep the process moving smoothly and on schedule, we ask that our customers alert us at least two weeks prior to the completion of work or move-in date, so we can coordinate with you accordingly.
As often as possible, the same crew that packed-out the job completes the packback as well. Since each item has been meticulously cataloged with photo documentation, we ensure that every item is returned to its specific location in a particular home or property. After all the contents are back in place, we discard all packing materials and clean our way out of the property.