Step One: Initial Assessment
A Blue Kangaroo Packoutz representative will meet with the insurance adjuster and insured to assess the damage to all impacted contents to evaluate and determine which items can and cannot be salvaged. All parties involved will be informed of the scope of the restoration as well as an estimated timeline for the process. A more detailed plan of action will be explained when the contents have arrived at our facility.
Step Two: Packout & Inventory
Items that are suitable for restoration are thoroughly inventoried by room and location, which includes barcoding, digital photography, and entering each item into our electronic catalog system. Items are then carefully packed using new packaging materials, professionally loaded, and transported to our facility for processing.
Step Three: Processing
When items arrive at our facility, we re-inventory and check-in all contents from the job to ensure accurate tracking within the warehouse. We will also calculate time and materials for the restoration to give you and your insurance company a final estimate.
Step Four: Storage
Blue Kangaroo Packoutz stores items in secure vaults or in designated areas of our warehouse to avoid mix-ups and cross-contamination with other jobs. Your items are safe and secure in our climate-controlled facility while they wait for production and/or packback. Our sophisticated digital inventory software ensures that each piece of your contents can be located at any time in our facility.
Step Five: Production
Items are moved to various cleaning and restoration stations during production to receive the specialized cleaning, drying, odor removal, reupholstery, refinishing, restoration, and recovery they need. Again, your items are accounted for in our digital inventory system at every stage of production. Once contents restoration is complete, your items remain in secure storage until all structural repairs have been completed at your property.
Step Six: Packback (Move Back, or Delivery)
The packback process is essentially the reversal of the packout process and occurs once you are ready to re-occupy your property. To keep the process moving smoothly and on-schedule, we ask that you alert us at least two weeks prior to the move-in date so we can coordinate with you accordingly. If possible, the same crew that packed-out the job completes the packback as well. Since each item has been meticulously cataloged with photo documentation, we ensure that every item is returned back to its specific location in your home or property. After all the contents are back in place, we discard all packing materials and clean our way out of the property.