Blue Kangaroo PACKOUTZ of Durham and Chapel Hill Frequently Asked Questions

Blue Kangaroo PACKOUTZ of Durham and Chapel Hill specializes in restoring items damaged by fire, smoke, water, mold, and more. Each situation and item is assessed to determine the best restoration approach.

We work with a wide variety of belongings, including electronics, artwork, antiques, textiles, and more. Our team uses industry-leading methods to restore contents to their pre-loss condition. In many cases, we’re able to restore items that may seem damaged beyond repair.

The timeline varies based on the severity of the damage and the number of items involved. Once we perform our initial assessment, our team provides an estimated timeline.

While personal belongings are in our care, they are stored in our secure storage facilities. To learn more about our climate-controlled and secure storage, click here.

Most homeowners’ and renters’ insurance policies cover restoration services. We work closely with insurance providers and other involved parties to help simplify the claims process.

In many cases, we can give you a clear idea of which items can and cannot be restored right away. For items that require more in-depth evaluation, we’ll let you know upfront and provide updates as soon as testing or additional steps are complete. Items that cannot be salvaged are itemized on the Total Loss Inventory Report, which is provided to the customer and insurance adjuster.

Our technicians use 3D imaging tools to record an accurate and thorough inventory of all salvageable and total loss contents. Each item is tracked through a barcode, digitally photographed, and entered into our electronic catalog system for added transparency.

We offer real-time tracking throughout the contents management and restoration process so you can easily keep track of belongings while they’re in our care. This not only allows for greater peace of mind but also makes it possible for us to retrieve an item from storage if needed for any reason while in our care.

While this largely depends on the type and quantity of items affected, some packouts can be completed within a day or two. That being said, larger or more complex projects may take longer to ensure every item is handled with the utmost care and attention.

At Blue Kangaroo Packoutz, we carefully pack items using new packing materials or protective wrapping to help prevent damage during transport. Our technicians also use a digital inventory system, which allows for real-time tracking, so you can keep track of belongings while they’re in our care.

Once personal belongings have been removed from the home or property, they are transported to our secure, climate-controlled facilities to receive any necessary cleaning, restoration, or storage. Our team uses proprietary methods and cutting-edge technology to restore damaged contents to their pre-loss condition.

During the initial assessment, our technicians evaluate each item’s material, damage type, and replacement value. Salvageable items are prioritized for specialized contents cleaning and repair, while non-restorable items are documented for insurance purposes.

We use industry-leading, minimally invasive techniques such as ultrasonic cleaning, ozone deodorization, HEPA vacuuming, and specialized textile and electronics restoration. Our team considers the item’s material and level of damage to determine which method is safest and most effective.

The timeline varies based on the severity of the damage and the number of items involved. Once we perform our initial assessment, our team provides an estimated timeline. We always strive to have personal belongings back to you in time for you to reoccupy your home or property.

While in our care, all salvageable contents are housed in a climate-controlled, secure facility. To ensure belongings are accounted for at all times, each item is barcoded and stored in a designated area of our warehouse to keep contents organized and protect against damage and theft.

Belongings can remain in storage for as long as is needed for structural repairs to the home or property. Depending on the extent of the damage, this can be anywhere from a few weeks to several months. As repairs to the property are nearly complete, we are in communication with all materially interested parties to coordinate a timely delivery.

This largely depends on the extent of the structural damage and the type and quantity of salvageable contents involved, but there is typically a brief waiting period between the completion of the restoration process and the start of the packback process. As structural repairs are nearly complete, we are in communication with all materially interested parties to coordinate a timely delivery.

During the thorough inventory process, our technicians use 3D imaging software to capture a detailed, room-by-room record of all salvageable contents. Each item is then barcoded, photographed, and entered into our electronic catalog system, allowing us to precisely replicate the original layout of each piece during our professional packback.