Who are the involved parties in this process?

An estimator from our team assesses your client’s contents, advises you on how we can serve you, and receives your work authorization. Your estimator will be your primary point of contact with us. A project manager, who oversees in-house management of customer jobs, is also assigned to you. Your project manager works in tandem with the estimator to maintain effective workflow management. If your estimator is not available, please call our office and ask for your project manager.

How soon will I know what items can and cannot be restored?

In many cases, we can give you a clear idea of which items can and cannot be restored right away. For items that require more in-depth evaluation, we’ll let you know upfront and provide updates as soon as testing or additional steps are complete. Items that cannot be salvaged are itemized on the Total Loss Inventory Report, which is provided to the customer and insurance adjuster.

What happens if certain items are beyond repair?

While our team strives to restore all salvageable items to their pre-loss condition, we compile a total loss inventory of all unsalvageable items to help streamline the claims process. During the cleaning process, we sometimes discover that certain items are not salvageable. These items are swiftly added to the Total Loss Inventory report for insurance purposes.

What happens after the initial assessment?

Once our initial assessment is complete, we’ll review our findings with you, outline which items can and cannot be restored, and discuss next steps. This typically involves creating a detailed inventory and carefully packing and transporting your client’s belongings to our secure facility.

Initial Assessment in Durham and Chapel Hill

The complexity and scope of any contents management and restoration job largely depends on the type and quantity of items affected. This is why we begin each job with an initial assessment of the impacted contents. This helps us determine what can and cannot be restored, and allows us to provide an estimated timeline to keep all involved parties on the same page.

How We Help Streamline the Claims Process

When your clients need contents management and restoration services, they are often coping with the devastating thought of losing sentimental items for good, along with the stressful aftermath of property damage and the intimidating urgency of the claims process. Our primary goal is to keep the process as easy and stress-free as possible by responding with empathy and professionalism.

Whether your client’s belongings were damaged in a basement flood or a property fire, our team arrives on time, in uniform, and ready to assess the damage so we can restore contents to their pre-loss condition as efficiently as possible.

What Our Customers Say

Blue Kangaroo Packoutz is the largest dedicated contents restoration company in the United States, and has an overall Google rating of 4.8 stars.

Typically Asked Questions

Since the contents restoration process can raise a lot of questions, here are answers to some of the most common queries we receive.

View All of Our FAQs

An estimator from our team assesses your client’s contents, advises you on how we can serve you, and receives your work authorization. Your estimator will be your primary point of contact with us. A project manager, who oversees in-house management of customer jobs, is also assigned to you. Your project manager works in tandem with the estimator to maintain effective workflow management. If your estimator is not available, please call our office and ask for your project manager.
In many cases, we can give you a clear idea of which items can and cannot be restored right away. For items that require more in-depth evaluation, we’ll let you know upfront and provide updates as soon as testing or additional steps are complete. Items that cannot be salvaged are itemized on the Total Loss Inventory Report, which is provided to the customer and insurance adjuster.
While our team strives to restore all salvageable items to their pre-loss condition, we compile a total loss inventory of all unsalvageable items to help streamline the claims process. During the cleaning process, we sometimes discover that certain items are not salvageable. These items are swiftly added to the Total Loss Inventory report for insurance purposes.