How do you determine which items can be restored?

During the initial assessment, our technicians evaluate each item’s material, damage type, and replacement value. Salvageable items are prioritized for specialized contents cleaning and repair, while non-restorable items are documented for insurance purposes.

What types of damage does Blue Kangaroo Packoutz handle?

Blue Kangaroo Packoutz specializes in restoring items damaged by fire, smoke, water, mold, and more. Each situation and item is assessed to determine the best restoration approach.

What cleaning methods do you use?

We use industry-leading, minimally invasive techniques such as ultrasonic cleaning, ozone deodorization, HEPA vacuuming, and specialized textile and electronics restoration. Our team considers the item’s material and level of damage to determine which method is safest and most effective.

How long does the cleaning & restoration process take?

The timeline varies based on the severity of the damage and the number of items involved. Once we perform our initial assessment, our team provides an estimated timeline. We always strive to have personal belongings back to your client in time for them to reoccupy the home or property.

What happens after the contents cleaning & restoration process is completed?

Once all items have been fully cleaned and restored, they are carefully re-inventoried and stored in our climate-controlled storage facilities until your client’s property is ready for their return. Our team will coordinate with you and your client to schedule the final delivery (or packback) of contents to their original location in the home or property.

Contents Cleaning & Restoration in Durham and Chapel Hill

Once salvageable contents are transported to our facility, items are moved to various stations to receive the specialized contents cleaning, drying, and/or deodorization they need to be expertly restored. Our Chapel Hill team uses industry-leading methods and cutting-edge technology to restore impacted contents to their pre-loss condition as swiftly and efficiently as possible.

How We Efficiently Restore Contents

As professionals who specialize in providing reliable contents management and restoration services, we’re trusted with some of the most cherished and valued items that people own. That’s why we have created a thorough, detail-oriented approach to contents restoration that is designed to give your clients peace of mind every step of the way.

During the cleaning & restoration process, we do this by assigning a dedicated project manager to handle all your client’s contents restoration needs and act as your single point of contact. We also remain open and upfront about the project timeline to ensure all involved parties are on the same page.

What Our Customers Say

Blue Kangaroo Packoutz is the largest dedicated contents restoration company in the United States, and has an overall Google rating of 4.8 stars.

Typically Asked Questions

Since the contents restoration process can raise a lot of questions, here are answers to some of the most common queries we receive.

View All of Our FAQs

Once all items have been fully cleaned and restored, they are carefully re-inventoried and stored in our climate-controlled storage facilities until your client’s property is ready for their return. Our team will coordinate with you and your client to schedule the final delivery (or packback) of contents to their original location in the home or property.